Terms of Service

The content on this site is provided for general information only. We try to keep it accurate and up to date, but we make no warranty that everything is correct, complete, or current. You should not rely on it as professional advice; for that, contact us.

You may read, share, and link to the pages on this site. You may not scrape, republish, or use our content to train machine learning models without written permission. Trademarks, the brand name Illucrum, and the site's distinctive design remain ours.

• 01

  What we deliver

  A single written PDF audit report containing the scored findings, the prioritised action plan, and implementation notes, plus an optional 1h walkthrough call. Exact scope for each audit type is listed on the relevant audit page. The report is sent to you once it is finished and payment has been received; see Fees below.

• 02

  What we need from you

  Read-only access to your website analytics, Search Console, and (for e-commerce or SaaS audits) any product or content management system. Timely answers to clarifying questions. Decision-maker review at delivery so we can close the engagement cleanly.

• 03

  Timeline

  Five to eight business days for the SaaS, e-commerce and website audits, and three to five for the technical audit, counted from the moment we have your brief and the access we need. Timelines pause if we are waiting on access or answers.

• 04

  Revisions

  One round of clarification questions is included. Additional implementation support is available as a separate engagement.

• 01

  How buying an audit works

  You get in touch and we agree the scope and the price. If you decide to buy the audit, we send you an invoice and start work on it. When the audit is finished and your payment has been received, we email you the PDF report. We do not release the report before payment has cleared, and we will not ask you to pay before you have decided to go ahead.

• 02

  Cancellation by you

  You can cancel at any time before the report has been delivered. Tell us, and we stop working on your audit. If the invoice is still unpaid, nothing is owed and there is nothing to settle. If you have already paid, we return the full amount. Once the report has been delivered, the fee is non-refundable.

• 03

  Cancellation by us

  We can decline or end an engagement at any time before delivery: if the scope changes drastically, if the work requested would mislead users, or if continuing would create a conflict of interest with another client. If you have already paid at that point, we return the full amount.

• 04

  Taxes

  Prices are exclusive of VAT or sales tax where applicable. Reverse charge applies for VAT-registered business customers in the European Union.

We use reasonable skill and care. We do not guarantee any specific traffic, ranking, revenue, or business outcome from following the audit's recommendations. Search engines, competitors, and your own implementation choices all affect results.

To the maximum extent permitted by law, our total liability arising out of or relating to the audit is limited to the fees you paid us for that engagement. Neither party is liable for indirect, incidental, special, or consequential damages, including lost profits or revenue. Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or anything else that cannot be limited by law (including, for consumers in the EU, statutory rights).

• 01

  Confidentiality

  Anything you share with us as part of an engagement (analytics data, business information, strategy, plans) is confidential and used only to deliver the audit.

• 02

  Your IP

  You own your website, your data, and anything you provide to us. The audit report itself becomes yours upon payment, with a perpetual licence to Illucrum to retain a copy for our records.

• 03

  Our IP

  Our methodology, checklists, scoring rubric, templates, and any proprietary tools remain ours.

• 04

  Anonymised case studies

  We may write anonymised case studies that reference the kind of business, the kind of finding, and the kind of fix, without naming you. We will name you only with written permission.

These terms are governed by the laws of State of Texas, United States, without regard to conflict-of-laws principles. Any dispute that the parties cannot resolve in good faith will be submitted to the courts of Travis County, Texas, United States. If you are a consumer resident in the European Union, you keep the protection of the mandatory consumer rules of your country of residence.

We may update these terms. If a change is material we will notify active clients by email and update the "Last updated" date at the top of this page. Continuing to use the site after a change takes effect counts as acceptance of the updated terms.

For questions, write to szymon.kokot@illucrum.com.